Privacy Policy

For IT services, billing, and support, with your consent.

Only with authorized personnel or as legally required, unless specified in contracts.

Contact our privacy officer via the contact form or 1-226-271-2361.

Using encryption, multi-factor authentication, and secure practices.

Thompson’s Technology Group (TTG) Privacy Policy

Last Updated: May 27, 2025

Thompson’s Technology Group (TTG), a partnership providing IT services to homes and small to medium businesses, is committed to protecting personal information under the Personal Information Protection and Electronic Documents Act (PIPEDA). This policy outlines how we collect, use, disclose, and safeguard personal information in our commercial activities.

1. Accountability
   TTG is responsible for personal information in our possession. Our privacy officer, ensures compliance through regular reviews and can be reached via our contact form on ttgonline.ca or at 1-226-271-2361 for inquiries or complaints.
2. Identifying Purposes
   We collect personal information (e.g., names, emails, payment details) to provide IT services, including network monitoring, cybersecurity, and technical support, and for billing purposes. We may also collect end-user data during support, solely for service delivery.
3. Consent
   We obtain consent before collecting, using, or disclosing personal information, typically via client agreements. Continued use of our services after initial consent constitutes implied consent. You may withdraw consent at any time, subject to legal or contractual restrictions, by contacting our privacy officer via our contact form on ttgonline.ca or at 1-226-271-2361.
4. Limiting Collection
   We collect only the personal information necessary for the purposes identified (e.g., contact details for service delivery). We do not collect excessive or irrelevant data.
5. Limiting Use, Disclosure, and Retention
   Personal information is used or disclosed only for the purposes for which it was collected, unless further consent is obtained. We may use data for new purposes if additional consent is provided. We retain data only as long as necessary (e.g., 1 year after a contract ends) and securely delete it thereafter using industry-standard methods.
6. Accuracy
   We strive to keep personal information accurate and up-to-date. Clients may request corrections via our contact form on ttgonline.ca or at 1-226-271-2361.
7. Safeguards
   We protect personal information with industry-standard measures, including cybersecurity tools, secure networking practices, and encrypted monitoring. Data is encrypted during storage and transmission, and access is restricted to authorized personnel (TTG owners) using multi-factor authentication.
8. Openness
   This policy is available to clients via our website or upon request. We are transparent about our personal information practices.
9. Individual Access
   Upon request, clients may access their personal information held by TTG and request corrections. Access is provided free of charge, except in cases requiring significant effort, where a minimal fee may apply. Submit requests via our contact form on ttgonline.ca or at 1-226-271-2361, and we will respond within 30 days.
10. Challenging Compliance
    Clients may file privacy complaints with our privacy officer via our contact form on ttgonline.ca or at 1-226-271-2361. We will investigate and respond within 30 days.

Data Breach Notification

In the event of a data breach posing a real risk of significant harm, TTG will notify affected individuals and the Privacy Commissioner of Canada as required by PIPEDA, provide guidance on protective measures (e.g., changing passwords), and maintain records of all breaches for 2 years.

Contact Us

For questions or to exercise your privacy rights, contact our privacy officer via our contact form on ttgonline.ca or at 1-226-271-2361.

This Privacy Policy may be updated periodically to reflect changes in our practices or legal requirements. The updated policy will be posted on our website with a revised “Last Updated” date. We encourage you to review it regularly